Privacy Policy

Effective Date: 1 October 2025

The Luxury Parent Concierge (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK data protection law.

 

Information We Collect

We may collect the following personal data when you use our services:

• Contact details: name, email address, phone number, and postal address.

• Service details: information you provide about your needs and preferences when booking or enquiring.

• Payment information: processed securely by trusted providers (we do not store full card details).

• Technical data: such as IP address, browser type, and basic log information for security and site performance.

 

How We Use Your Information

We use your information to:

• Provide and manage the services you request.

• Process bookings and payments.

• Communicate with you about enquiries, appointments, and support.

• Maintain business and legal records.

• Improve our services and website.

 

Legal Basis for Processing

We process your data on the following lawful bases:

• Contract: to provide the services you book with us.

• Legitimate interests: to operate our business and improve our services, provided these do not override your rights.

• Legal obligation: to comply with financial, tax, or regulatory requirements.

 

Sharing Your Information

We do not sell your personal data. We may share it with:

• Trusted third-party professionals where necessary to deliver a service (e.g. childcare specialists).

• Payment service providers to process transactions securely.

• Regulators or legal authorities if required by law.

All third parties must handle your data securely and in line with UK data protection law.

 

Data Retention

We only keep your data for as long as necessary:

• Booking and transaction records: up to 6 years (to meet legal and tax requirements).

• General enquiries that don’t result in bookings: up to 2 years.

• Technical log data: up to 1 year.

 

Children’s Information

Our services are designed for parents and adults. We do not knowingly collect data directly from children. If services ever involve children’s information, we will always obtain parental consent for anyone under 13, in line with UK regulations.

 

Data Security

We take appropriate technical and organisational steps to protect your data from loss, misuse, or unauthorised access. While no system is completely secure, we work hard to keep your information safe.

 

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or updates.

• Request deletion of your data, where legally possible.

• Object to or restrict certain types of processing.

• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at zoe@theluxuryparentconcierge.com.

 

Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page, and significant updates will be communicated directly where appropriate.

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Accessibility Statement

We are committed to making our website accessible to all visitors. If you encounter any difficulties accessing content or need assistance, please contact us at zoe@theluxuryparentconcierge.com