Terms & Conditions
Terms and Conditions
Effective Date: 22/09/25
Welcome to The Luxury Parent Concierge (“we,” “us,” or “our”). By accessing or using our website theluxuryparentconcierge.com and our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Services
We provide bespoke family concierge services, including (but not limited to) pregnancy support, nursery and home preparation, postnatal support, lifestyle services, product curation, and expert referrals.
Descriptions of our services are provided for general information only. We reserve the right to update or modify services, prices, and availability at any time.
2. Booking and Payment
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All bookings are subject to confirmation by The Luxury Parent Concierge.
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Payment terms, including deposits and final payments, will be specified at the time of booking.
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We accept payments via bank transfer.
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Prices are quoted in British Pound Sterling and are inclusive/exclusive of taxes as stated.
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Refunds and cancellations are subject to our Cancellation Policy (see Section 7).
3. Client Responsibilities
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Clients must provide accurate and complete information when booking services.
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Clients are responsible for any special requirements, allergies, or medical conditions relevant to the services requested.
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You agree to use our website and services lawfully and not for any unlawful purpose.
4. Intellectual Property
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All content on our website, including text, images, logos, and branding, is the property of The Luxury Parent Concierge or its licensors.
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You may not copy, reproduce, or distribute any content without our express written permission.
5. Privacy
We respect your privacy. Personal information collected through our website or services is handled in accordance with our Privacy Policy.
6. Limitation of Liability
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While we strive to provide high-quality services, The Luxury Parent Concierge cannot guarantee specific outcomes or results.
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We are not responsible for any loss, damage, or inconvenience caused by circumstances beyond our control.
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Our liability for any claim under these Terms is limited to the total amount you have paid to us.
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Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.
7. Cancellation and Refunds
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Cancellation requests must be submitted in writing via email.
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The Eligibility, timing and amount of any refund will depend on the service booked and the terms stated at booking.
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We reserve the right to cancel services in exceptional circumstances, in which case we will provide a full refund or reschedule.
8. Third-Party Services
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Some services may involve third-party providers (e.g., nannies, doulas, product suppliers).
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We carefully select trusted providers but are not liable for their actions, performance, or omissions.
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When engaging with them on your behalf, you contract with them directly; we act as the facilitator.
9. Changes to Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on our website with the “Effective Date” updated. Continued use of our website or services constitutes acceptance of the updated Terms.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in London, unless otherwise agreed in writing.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us: